Career Coach/Facilitator (SEMCA)

Location: Detroit

Full-time

September 15, 2020

Description

DIVISION: Adult Services
DEPARTMENT: SEMCA (PATH)
LOCATION: Highland Park American Job Center (144 E. Manchester St., Highland Park, MI 48203)
REPORTS TO: SERCO Management
FLSA STATUS: Non-exempt/Hourly
CLASSIFICATION: Full-Time Regular
APPROVED DATE: 9/14/2020
JOB SUMMARY: Assists program participants to obtain stable employment and advance themselves toward economic self-sufficiency by providing comprehensive supportive services and career planning. Utilize a variety of teaching techniques to increase program participants’ job readiness, life skills and academic basic skills in a learning environment customized to various learning styles and abilities. This may include lectures, computer based training, and one-on-one instruction.

ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Provides comprehensive support services to assigned program participants. Duties include, but are not limited to, individual counseling, transportation plan development, child care planning, drug abuse treatment and other specialized services referrals.
2. Works with program participant to develop an ISS plan of action and Career Plan, outlining necessary steps for the individual to increase job readiness, address barriers to employment and achieve primary and secondary goals.
3. Provides counseling and intervention to address observed barriers that may reduce the participant’s chances of successfully completing the program; makes referrals as needed. Works with and attends meetings with representatives of the Department of Health and Human Services (DHHS), Department of Corrections and/or other agencies as necessary to ensure that the needs of the participant are addressed.
4. Provides referrals to education related activities that will increase skills and/or lead to a certification needed to achieve basic skills and/or employment.
5. Provides initial interview and assessments to identify participants’ barriers and learning styles. Monitors assignments and assessment techniques; provides feedback to program staff as appropriate.
6. Supervises the administration of career and job readiness assessment instruments.
7. Facilitates intake/orientation for new PATH participants, explaining program and participant responsibilities and expectations. Ensures that participant workshop attendance records are kept. Maintains participants’ records per funding requirements.
8. Designs and facilitates career development and life skills workshops including self-assessment, goal setting, workplace conduct and appearance, resume writing, job search strategies, networking, interviewing, negotiations, conflict management and effective communication.
9. Modifies curriculum and materials as required to meet individual and program needs.
10. Develops and maintains a working relationship with staff to assure that concerns/barriers to successful program completion are addressed and resolved appropriately.
11. Keeps abreast of referral partners’ satisfaction and needs through regular communication.
12. Contributes to the team effort by performing other duties as assigned; reports matters of concern to supervisor.

SUPERVISORY RESPONSIBILITIES: NONE

Qualification / Requirements

JOB QUALIFICATIONS: 1. Bachelor’s degree in education, human services, business management, communications, or related field. 2. One to two years of instruction or training, case management or related field experience. 3. Computer skills necessary to maintain various records, reports, and access information on the Internet. 4. Interpersonal skills necessary to effectively communicate with staff, participants and partner agencies. 5. Working knowledge of local community services and agencies. 6. Mental ability to handle pressures related to dealing with multiple individuals from diverse backgrounds and varying levels of need. 7. Bilingual language skills in English/Spanish or English/Arabic is preferred. 8. Must be able to travel and work flexible work hours. (Evening and/or weekend hours may be occasionally required.) 9. Must possess a valid Michigan driver's license and have access to reliable transportation in order to travel to off-site locations. PHYSICAL REQUIREMENTS: This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary. Occasional lifting and moving of materials as needed. Some walking and standing may be required for an extended period. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a normal office environment with little discomfort due to noise, dirt, dust, and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. -- The noise level in the work environment is moderately loud.  

Equal Opportunity Employer

 

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

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