Workforce Advisor – EARN/WIA

Responsibilities

• Organizes and manages project specific tasks and activities with a high degree of accuracy.
• Exhibits professionalism, diplomacy and ability to appropriately interact with management, staff and customers at all times.
• Composes material that requires independent judgment and the ability to create, rearrange, expand, segregate or tabulate, and type complex forms.
• Creates presentations with Microsoft PowerPoint, Excel, and Publisher software.
• Manages schedules and coordinates appointments and meetings.
• Resolves concerns in an objective and pleasant manner.
• Demonstrates an understanding of the PA CareerLink Center services and programs.
• Demonstrates empathy for customers served.
• Provides exceptional and positive customer service.
• Prepares and distributes agendas for various meetings, as necessary.
• Handles inquiries, directs calls or visitors to proper staff person.
• Contributes to the team effort by assuming other job related duties as required.

Qualifications & Experience

• High School diploma or GED and experience relative to the position. Post high school education preferred. Minimum of 5 years of progressively more complex administrative work.
• Proven ability to exhibit professionalism and work under pressure.
• Ability to prioritize work to meet deadlines. Ability to communicate clearly and concisely both in oral and written form. Proven ability to maintain confidential information at all times.
• Strong organizational skills. Proficient using Microsoft Office products (Word, Excel, Power Point and Publisher) and type 40 WPM.
• Ability to develop and maintain positive relations with people.
• Willingness and motivated to take on additional responsibilities.
• Willingness to work a flexible schedule including evenings and Saturdays.
• Adheres to corporate Code of Conduct & Professional Ethics.